FAQ

If you can add the product to the cart on the product page, it means that our product is in stock. If the product is out of stock, the "add to cart" button will say "out of stock" instead.

We always work as fast as we can to offer new items on our webshop. You can always follow our product releases by signing up for our newsletter or follow us on our Instagram.

Finding the right size can be difficult as the fit can vary from brand to brand. First, see if you can find a size guide under the specific product you are looking at. Alternatively, you can write to us via our size form here.

Since most of our items are "ProOwned" and come from the professional cycling teams, we are most often limited in our sizes. We are always working to get a wider range with more sizes with other retailer items including our carefully selected products we call "PRO'S CHOICE".

Currently, our UK customers are asking us: Can I order to the UK after Brexit?

The answer is yes.

We have received our EORI and VAT numbers from HMRC to obtain free trade to the UK.

Our UK VAT number (SPRN) is GB369929918.
Our EORI number is GB369929918000.

Since we are registered, your order will arrive with local VAT and any import duties and taxes prepaid in our checkout. The price you see in checkout - after you've chosen your shipping method - remains the total price you’ll pay.

How our process work

No matter your total order amount, our tax obligated goods will be included your local sales VAT (20 %) when you check out. When you choose your shipping method, any duties and taxes will also be included in the total shipping fee and order total.

In this way, you will not be charged any other VAT or customs duties after you've placed the order with us, since you've prepaid this in checkout.

Please be aware of the following

If UPS charges you any extra VAT or customs duties when the goods enter the UK please send us the documentation. It is very important that we take care of the case in this situation.

If you experience any issues with your order, please contact us and we will assist you.

We ship to 75 countries worldwide including all Europe, United States, Japan, Singapore, Canada and Australia. See our full country list here.

The delivery time depends on your choice of shipping method and destination country. We offer shipping options with both FedEx and UPS. Read more about your estimated delivery time here.

All orders placed before 13:00 (CET/GMT+1) will be packed and shipped the same day.

The courier will usually pick up your order between 14:00 and 15:00 (CET/GMT+1) only on weekdays.

You will receive an email with your tracking number as soon as your order is shipped from our warehouse.

Our time zone is: Copenhagen (CET)

If you live within the EU or in the UK, the answer is no.

If you live outside the EU and the UK, e.g. in United States, Japan or Singapore, you might need to pay customs duties depending on the products you purchase and your country's import rules.

You will be charged customs duties (if applicable) by the courier before they can deliver your order.

Example: If you order from the United States:

In the United States, duties and taxes only applies if your total order value is above 800 USD (approx. 680 EUR) excluding any shipping fee.

If you purchase a road bike for a price of 3.500 EUR included free shipping, the rate in the United States is 11 % (approx.), which means that you will have to pay 385 EUR extra in customs duties, before the courier can deliver your order.

Therefore, the calculation will look like this:

Product value: 3.500 EUR
Shipping fee: 0 EUR
Customs duties: 385 EUR (11 %)
Total order costs: 3.885 EUR

The calculation is only an approximate calculation, and by no means a guarantee. Customs duties and taxes are determined by the authorities of your country of destination.

If you have entered a correct e-mail address, you will receive an email with your tracking information after we have shipped your order.

Our courier will subsequently contact you about when you can expect to have your package delivered to your chosen destination.

Remember to check your spam folder.

If you have entered a correct e-mail address, you will receive an email with your invoice after your purchase. In this email you are also able to download your invoice.

Remember to check your spam folder.

Please contact us if you haven't received your order confirmation or can't find your invoice.

All returns take place through our return portal, so we can easily maintain an overview. You can go to our return portal here.

As soon as you have created your return request via our return portal, it will take up to 1-3 working days before your return request is approved. When your return is approved, you will receive an email where you can see our return address or download your return label (depending on your return method).

When we have received your return package, it will usually take 1-3 business days before we have processed your return and sent either your money back or a gift voucher. Depending on your payment method, there will be 1-3 business days waiting time before you can see the money in your account. If you have chosen a voucher, you will receive this immediately via e-mail.

You can expect that the total return process usually take 5-12 working days.

We are, of course, very sorry if you have received a wrong item.

What happens next?

All you have to do is create a return so we can make an exchange to the correct item as fast as possible. You can create your return here.

We will provide a return label and cover all exchange costs.

We are, of course, very sorry if we missed an item in your order.

This would be a mistake in our packing process, and can happen in busy periods.

What happens next?

At first, you will need to contact us about your missing item.

Afterwards, we will check our stock level to find the missing product and send you the missing item without any extra shipping costs.

We are, of course, very sorry if you have received a defective item.

What happens next?

All you have to do is to contact us with a description of the issue with attached documentation (usually photos or a video).

Afterwards, we will create and RMA and provide you with different solution options.

If there should be any return/exhange costs, you will not be charged for these.