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Delivery

*Please be aware that access points and shop delivery have been suspended in some countries/zip codes due to the COVID-19. Please choose Home Delivery if possible in your country.

See UPS updates below:

Country

Date/time

Affected postal code / area

Reason

Pickup

Delivery

Other

AT

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

Reduction of Customer Counter Availability from: 7:00 – 10:00 and 16:00 – 19:00

5542, 5611 – 5612, 5630, 5632, 5645, 6553, 6555, 6561, 6563, 6580, 6754, 6762 – 6763, 6767, 6888, 9844

Quarantine restrictions for affected post codes

No pickups in affected post codes

No deliveries in affected post codes

BE

Effective immediately, until April 3

All

Closure of non-essential retail locations (such as shops, restaurants, bars, pubs, etc.)
Newspaper stores can remain open

No restrictions

Restrictions for some retail locations. Economy service with delivery on weekends will be postponed to Monday

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CH

Effective immediately, until further notice

All

Closure of all non-essential retail locations (such as shops in shopping malls, restaurants, bars, hairdressers, pubs, etc.)

No restrictions

Restrictions for retail locations

---

CZ

Effective immediately, until March 24

All

Closure of most retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

DE

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

Reduction of Customer Counter Availability from: 7:00 – 10:00 and 16:00 – 19:00

41800 - 41899, 52000 - 52599

UPS center in Aachen has closed their customer counter

Drop off only shipments with pre-printed labels

No Hold for Pickup at customer Center DCR

DK

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

ES

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

08700, 08710, 08711, 08712, 08788

Quarantine restrictions for affected post codes

No pickups in affected post codes

No deliveries in affected post codes

---

FI

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

FR

Effective immediately, until April 15

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

Effective immediately, until further notice

07000 -07099,
07110 – 07999,
26110 – 26190,
26217 – 26900

 Limited coverage of post code areas

No restrictions (customers will be called if pickup can not be completed)

No restrictions


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IE

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

IT

Effective immediately, until March 25

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

40059, 83031, 84030, 84035, 84036, 86016

Area not accessible due to Government restrictions.

No pickups in affected postal codes

No deliveries in affected postal codes.

---

LU

Effective immediately, until March 27

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.) Customer counter closed.

No restrictions

Restrictions for retail locations

---

MD

Effective immediately, until April 17

3200, 3300, 3352, 4001, 4301 - 4304, 4501 - 4502, 5401 – 5402, 5501 - 5509

Closure of some retail locations (such as shops, restaurants, bars, pubs, etc.).

No restrictions

Restrictions for retail locations

---

NL

Effective immediately, until April 6

All

Closure of some retail locations (such as restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

NO

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

PL

Effective immediately, until further notice

All

Closure of all non-essential retail locations in shopping malls (such as shops, restaurants, bars, pubs, etc.)

Restrictions for retail locations

Restrictions for retail locations

---

PT

Effective immediately, until further notice

All

Closure of all retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

UK

Effective immediately, until further notice

All

Closure of some retail locations (such as shops, restaurants, bars, pubs, etc.)

No restrictions

Restrictions for retail locations

---

 

EMS update: Packages to Hong Kong can have delays. 

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We deliver our packages to customers worldwide.

Our packages are shipped with either UPS, FedEx, DHL, or EMS depending on your choice and the delivery country and are insured with a tracking number. Your tracking number can be found in the mail and text you receive after the purchase.

Our shipping prices are based on the package's total volume weight, and are set from our cost price including fuel fee.

Countries within EU will receive free shipping on orders above 150€.

*Only our cheapest shipping method will be for free.

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UPS Standard Access Point: (Europe only)

This UPS service makes it possible for you to pick-up your package in your nearest UPS parcel shop - also called "Access Point" - anytime you want. You will get noticed via email and SMS when your package is ready for pick-up.

Following European countries can choose UPS Standard Access Point:

  • Austria | 156 access points | 2-3 working days
  • Belgium | 978 access points | 2-3 working days
  • Czech Republic | 18 access points | 2-3 working days
  • Finland | 89 access points | 3-6 working days*
  • France | 3.793 access points | 2-4 working days
  • Germany | 3.056 access points | 1-2 working days
  • Hungary | 4 access points | 2-3 working days
  • Italy | 2.095 access points | 2-6 working days*
  • Luxembourg | 10 access points | 2-3 working days
  • Netherlands | 970 access points | 1-2 working days
  • Norway | 35 access points | 1-6 working days*
  • Poland | 1.203 access points | 2-3 working days
  • Portugal | 98 access points | 4-5 working days
  • Spain | 1.381 access points | 3-5 working days
  • Sweden | 255 access points | 1-6 working days*
  • Switzerland | 105 access points | 2-4 working days
  • United Kingdom | 2.921 access points | 3-4 working days

*Some countries can have both short and long delivery time, depending on which area of the country the delivery destination is.

UPS Standard Business or Home Delivery: (Europe only)

This UPS service makes it possible for you to receive your package directly on your private home address or your work address - also called "Private Home" and "Business". You can change the delivery options via the tracking page or the SMS you receive from UPS.

Following European countries can choose UPS Standard Home or Business:

  • Andorra | 3-4 working days
  • Austria | 2-3 working days
  • Belgium | 2-3 working days
  • Bulgaria | 6-7 working days
  • Croatia | 4-5 working days
  • Czech Republic | 2-3 working days
  • England (United Kingdom) | 3-4 working days
  • Estonia | 3-4 working days
  • Finland | 3-6 working days*
  • France | 2-4 working days
  • Germany | 1-2 working days
  • Greece | 6-7 working days
  • Guernsey (Channel Islands) | 3-4 working days
  • Hungary | 2-3 working days
  • Ireland | 4-5 working days
  • Italy | 2-6 working days*
  • Jersey (Channel Islands) | 3-4 working days
  • Latvia | 3-4 working days
  • Liecthenstein | 2-4 working days
  • Lithuiania | 3-4 working days
  • Luxembourg | 2-3 working days
  • Monaco | 3-4 working days
  • Netherlands | 1-2 working days
  • Northern Ireland (United Kingdom) | 4-5 working days
  • Norway | 1-6 working days*
  • Poland | 2-3 working days
  • Portugal (excluding Azores and Madeira) | 4-5 working days
  • Romania | 3-4 working days
  • San Marino | 2-4 working days
  • Scotland (United Kingdom) | 4-5 working days
  • Slovakia | 2-4 working days
  • Slovenia | 2-4 working days
  • Spain (excluding Canary Islands, Ceuta and Melilla) | 3-5 working days
  • Sweden | 1-6 working days*
  • Switzerland | 2-4 working days
  • Wales (United Kingdom) | 3-4 working days

*Some countries can have both short and long delivery time, depending on which area of the country the delivery destination is.

UPS Standard Business or Home Delivery: (International)

This UPS service makes it possible for you to receive your package directly on your home address or your work address depending on the address you inform us in the checkout - also called "Express Saver". You can change the delivery options via the tracking page or the SMS you receive from UPS.

Following countries can choose UPS Express Saver:

  • Australia | 4-6 working days
  • Brazil | 4-6 working days
  • Brunei | 4-6 working days
  • Canada | 2-4 working days
  • Chile | 4-6 working days
  • China | 4-6 working days
  • Hong Kong | 4-6 working days
  • India | 4-6 working days
  • Indonesia | 4-6 working days
  • Israel | 4-6 working days
  • Japan | 4-6 working days
  • Malaysia | 4-6 working days
  • Mexico | 4-6 working days
  • Morocco | 4-6 working days
  • New Zealand | 4-6 working days
  • Pakistan | 4-6 working days
  • Philippines | 4-6 working days
  • Puerto Rico | 4-6 working days
  • Russia | 2-4 working days
  • Saudi Arabia | 4-6 working days
  • Singapore | 4-6 working days
  • South Africa | 4-6 working days
  • South Korea | 4-6 working days
  • Taiwan | 4-6 working days
  • Thailand | 4-6 working days
  • United Arab Emirates | 4-6 working days
  • United States | 2-4 working days
  • Uruguay | 4-6 working days
  • Vietnam | 4-6 working days

FedEx International Economy: (Worldwide)

Delivery time worldwide is typically 2-7 working days depending on delivery place. The package will be delivered to your work or private address. If you aren't home, the package will be delivered to the nearest FedEx parcel shop.

FedEx International Priority: (Worldwide)

Delivery time worldwide is typically 1-2 working days depending on delivery place. The package will be delivered to your work or private address. If you aren't home, the package will be delivered to the nearest FedEx parcel shop.

EMS Private Delivery:

Delivery time worldwide is typically 3-9 working days depending on delivery place.

DHL Express: (Worldwide)

Delivery time worldwide is typically 1-4 working days depending on delivery place.

The package will be delivered to your work or private address. If you aren't home, the package will be delivered to the nearest DHL parcel shop.